DHL EXPRESS FREE SHIPPING AND PICK UP SERVICE

Exchange and returning a product couldn’t be easier. Try your purchase in the comfort of your own home and let us know straight away if you’d like a different style, size or a refund and we will collect the package.

You have 14 days from receiving your order to create your exchange or return in your MALA CHETTY account. Book your complimentary pick up and sent your purchase back to us.

Products must be returned unused, undamaged and in their original condition with all MALA CHETTY tags and labels still attached.

Returns that do not meet our policy will be sent back to you.

NEED A DIFFERENT SIZE?
There’s no cost to exchange your purchase, although if you’re based outside the EU, taxes and duties are applicable. If you wish to try another style, simply return it for a refund and purchase the new item separately.

RETURNING YOUR PURCHASE
As soon as you have decided you would like to exchange or return your purchase, let us know. You have 14 days from the date you received your order to follow the below steps:

  • Sign into your account at malachetty.com and under "Items ordered" you can select the order number containing the item(s) you would like to return
  • Click on the "RETURN ITEM(S)" button and choose the reason for return. 
  • Check the box to agree with our Return Policy.
  • We will then send you an email with your return instructions
  • Sign the returns proforma invoice(s) included in the box with your order. Make sure you leave your package open so the contents can be checked by DHL.
  • Missing your returns proforma invoice? Send an email to [email protected] and we will email it to you.
  • Book your free collection online or over the phone.

ONLINE
Click on the link provided in our returns email and, after making sure your country/region is correct in the top-right hand corner of the page, enter your 10-digit waybill number located under the barcode of your printed returns label. Review your details and select a convenient day and time for DHL to collect your parcel.

PHONE
Visit dhl.com to find the telephone number of your nearest DHL branch. Remember to quote the account number for your country from our returns email.

DHL DROP OFF
If you prefer, you can take your return to your nearest DHL service point.

To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we will not accept liability. Please email us if you intend to do this and send your purchase to the following address:

MALA CHETTY
Otterlaan 6
6705 CJ WAGENINGEN
THE NETHERLANDS

RECEIVING A REFUND

Your refund will credit back to the original payment method.Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through MALA CHETTY. However, you may be able to recover these by contacting your local customs bureau.

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns will be flagged and may, at our discretion, lead to the closure of your MALA CHETTY account or future orders being refused. If this applies to your account, we will be in touch

RETURN POLICY

  • All items must be returned unused, undamaged and in their original condition and with all MALA CHETTY labels and tags still attached to it.
  • All accompanying accessories, such as belts, design packaging, authenticity cards, dust bags and designer labels should be included with your return.
  • Please handle light colored items carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored items.
    When you try shoes on, please stand on a carpeted surface to protect the soles.
  • Products are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
  • If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
  • We have made every effort to display the colours of our products that appear on MALA CHETTY as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
  • Returned products that do not meet our return policy will not be accepted and send back to you.